0870 T Mobile T-Mobile Frequently Asked Questions
What is the New Flext Offer?
T-Mobile have launched an offer for existing customers which now includes 08 numbers within the Flext calling bundle minutes. Therefore customers will now be able to make calls to over 100 international destinations
What Flext plans are available to switch to?
Just dial 150 on your T Mobile phone and you can switch to any of the following Flext tariff plans as long as they are equal to or of greater value than your current plan.
| T Mobile Plan | ||
| Monthly Credit | Web 'n' Walk | |
| Flext 35 | £175 | YES |
| Flext 40 | £225 | YES |
| Flext 50 | £325 | YES |
| Flext 60 | £425 | YES |
| Flext 75 | £575 | YES |
| Flext 100 | £775 | YES |
For more details visit
http://www.t-mobile.co.uk/services/uk/flext-refresh/
I am not on a Flext plan, can I still switch to this new deal?
As long as you switch to a Flext plan of equal or greater monthly value than your current plan they you are free to switch. Subject to T-Mobile standard migration policy.
Do I have to take out a new contract or extend my current contract?
No, you can switch to the new Flext plans for the remainder of your contract period subject to standard T-Mobile migration policy. Contact T-Mobile on 150 to discuss your individual plan
This deal says I can make international calls direct, why should I use the 0870 access number?
The list of available destinations for T-Mobile customers is small and for calls to mobiles the cost of the call is £1 per minute. Using our 0870 access numbers you can call over 100 international destinations.
Is this deal available for new T-Mobile customers?
Existing T-Mobile customers can switch right now. The new deals will be made available for new T-Mobile customers from 1st April 2009.
What happens if I call the number outside of the advertised times?
You will only be allowed to call your destinations at the times listed.
Does T-Mobile have a fair usage policy?
The new plans do come with a fair use policy for calls to 0870 and for direct international calls. T-Mobile state that you can use up to a maximum of half of your inclusive allowance for calls to 0870 numbers and up to a max of half for any direct international calls. See www.tmobile.co.uk
