Hi, from Orange. We’re increasing the price of your monthly plan by 4.34% from 8 January 2012. For more information please visit orange.co.uk/planupdate

What is this about? Imagine if I asked my boss for a pay rise and told him, Due to the Bank of England not controlling inflation by increasing interest rates, I want a 4.34% Pay rise!! I will be laughed at and fired on the spot.

Well this is exactly what orange are doing with us. However we cannot fire them,

So i called up Orange customer services and asked them to explain why I am been charged

In the small print clause 4.3.1 of their terms and conditions http://www1.orange.co.uk/mobileterms/paym_network_terms_20091126.html it explains that you cannot cancel the contract.

So what can you do? Well first of all phone Orange Customer Services and log a complaint. Secondly ask to speak to the manager if that person is not helpful. Thirdly ask for a PAC code, this is get Orange thinking that you are really serious and want to move.

Lets us know how you get on!

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